Sources list for THE QUALITY ENGLISH LANGUAGE:

O'Barr, W., & Atkins, B. (1980). "Women's language" or "powerless language"? In S. McConnell-Ginet, R. Borker, & N. Furman, (eds), Women and language in literature and society. New York: Praeger, pp. 93-110.
Language Differences between Men and Women

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

O'Neil., D. " Hidden Aspects of Communication." Language and Culture: An Introduction to Human Communication. 2004. http://anthro.palomar.edu/language/language_6.htm.
Gender Behavior

O'Neil, D. (2004) Hidden aspects of communication. Language and culture: an introduction to human communication. Retrieved February 15, 2004, from http://anthro.palomar.edu/language/language_6.htm.
The Human Touch

Messick, S. (1996). Validity and wash back in language testing. Language Testing, 13, 241-256.
Communicative Language Testing

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