Sources list for ATM QUALITY OF SERVICE SUMMARY:

"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)

Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management

Ritsner, M., Ben-Avi, I., Ponizovsky, A., Timinsky, I., Bistroy, E., & Modai, I., (2002). Quality of life and coping with schizophrenia symptoms. Quality of Life Research: An International Journal of Quality of Life Aspects of Treatment, Care & Rehabilita
Mental Illness and Quality of Life

Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles

McClusky, R. (2000) The rise, fall and revival of Six Sigma quality Quality Focus, 4, 6-17,
'Six-Sigma'

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